Why Don't People Do What they Are Supposed to?

Over the years when I ask participants on the programmes I run why people don’t do what they are supposed to do, they have come up with these reasons. I think they are pretty comprehensive:

1. They don’t know what they are supposed to do
2. They don’t know how to do it
3. They don’t know why they should do it
4. They think they are doing it
5. There are obstacles beyond their control
6. They think it will not work or their way is better
7. They think something is more important
8. There is no positive consequence for them doing it or negative consequence for them not doing it
9. There is a positive consequence for them not doing it or a negative consequence for them doing it
10. They do not have the capability to do it
11. There are some personal issues stopping them
12. They are afraid of or lack the confidence to do it
13. NO ONE COULD DO IT!

The interesting observation from this list is how few reasons are in the individual’s control! The implications for leaders is simple. If you want to ensure someone can do what they are supposed to you need to address these possible reasons by asking them!

If would like to learn more about asking great questions, my new book 'Purple Monkeys' A Leader's Practical Guide To Unleashing The Power Of Questions To Deliver Great Results' will be available shortly. For More information go to my website www.pmpgenesis.net or simply click the HOME button on the right.