Most have heard about something that has become known as the Golden Rule,
namely; ‘Do unto others as you would have them do unto you.’ Many of us
aspire to live by it. It assumes that other people would like to be treated the
way that you would like to be treated.
However I think the Golden Rule misses a trick. Recently I came across an
alternative to the Golden Rule. It is
something that has come to be known as the Platinum Rule. It is as follows: ‘Treat
others the way they would want to be treated.’
Think for a moment about the difference this makes.
It creates a subtly but very powerfully different outcome to the Golden
Rule. The Platinum Rule does not just include my views, feelings and
assumptions, as useful though as this is, but it also includes the feelings of
others. The focus of relationships shifts from; ‘This is what I want, so I
assume everyone else wants the same thing’, to ‘Let me first understand what
they want and then I'll tailor my response to what might work for them.
Now of course you might not know what they want. But if you are prepared to
live by this rule then it will motivate you to find out, either by listening
carefully to what they are saying, or simply by asking them.
The goal of this Platinum Rule then is productive relationships. You do not
have to change your personality. You do not have to roll over and submit to
others. You simply have to understand what drives people and recognise your
options for dealing with them.
It links to another ‘rule’ I have always found useful. If you want to take
someone to where you are, first of all you need to go to where they are.
Personally I have found all of this very useful, not out of any spiritual
or religious perspective (I don’t happen to be a believer in those things) but
purely because it helps me to achieve more productive relationships
If would like to learn more about asking great questions, my new book 'Purple Monkeys' A Leader's Practical Guide To Unleashing The Power Of Questions To Deliver Great Results' will be available shortly. For More information go to my website www.pmpgenesis.net or simply click the HOME button on the right.
If would like to learn more about asking great questions, my new book 'Purple Monkeys' A Leader's Practical Guide To Unleashing The Power Of Questions To Deliver Great Results' will be available shortly. For More information go to my website www.pmpgenesis.net or simply click the HOME button on the right.
I absolutely agree Kevin! We shouldn't make assumptions about people wanting to be treated the same way as us, because we are not them. We don't have their unique life experience and way of relating to the world. I have found this priceless in coaching and leadership development, so am a firm advocate of the Platinum Rule!
ReplyDeleteKevin, this is such an important concept. Thanks for writing about it! Milton J. Bennett actually coined the phrase and has written much about it (see “Overcoming the Golden Rule: Sympathy and Empathy,” for example). He is an intercultural communication expert.
ReplyDelete