It is strange that
people who normally act with empathy and emotional intelligence then often
start to misuse the role power they have been given, when promoted to a
leadership position. Below are some of the factors that help explain this. In
becoming aware of these factors, both as leaders and as those that help develop
leaders in our organisations, we can strive to avoid pitfalls and help focus on
the behaviours that have been proved time and again to be far more effective in
delivering sustained benefits in this complex world.
1. Those in a power role
are often removed from the checks and balances of the feedback loop
in which people tell each other about their impact, both positive and
negative. When in low power role, it is often perceived to be too risky to
offer negative feedback. Thus leaders don’t hear the negatives and lose
their ability to check reality and as a result feel immune to the consequences
of abuse of power. Without feedback, leaders can be insulated from the
feelings associated with their impact, finding acting with empathy
more difficult. In addition, leaders may become isolated and
lonely leading to poorer judgment.
2. Our biologically
inherent desire and capacity for empathy can easily be overridden by
strong emotions such as anger, fear, and shame, because these strong
emotions are responses to feeling threatened. When feeling danger
our nervous systems revert from emotional intelligence to the
less evolved nervous systems that are associated with fight, flight,
or freeze.
3. We have all been
wounded by misuses of power and there may be an unconscious tendency to
treat others as we have been treated. Or we may in fact cause harm by overcompensating
to avoid causing the same harm to others.
4. People can
over-identify with their role power. They see their enhanced power as
entirely personal rather than simply the authority of the role. This can
lead to feelings of grandness and an unrealistic sense of self. When a
leader has power associated with their role, they forget or override the
kinds of respectful and beneficial behaviours that were effective before.
When they see their role power simply as increased personal power, they
can also begin misusing power in revenge for past hurt or maybe because
now they can get away with it.
5. People often link role
power with control, and as a result tend to become motivated by the fear
of losing it, and sometimes too by the greed for more.
6. Many new leaders may
feel insecure after being promoted to positions of authority, especially when
they have had little training or preparation. This insecurity tends to make
them feel alone with negative emotions that go along with this.
7. Leaders can also become
part of their organisational systems and cultures and it becomes difficult to
act alone. These systems may well support or even mandate particular
behaviours that contribute to right or wrong uses of power.
8.
Most of the programmes and films we watch give rise to
conditioned expectations about the use of power. We have become
accustomed to thinking of power as manipulation, coercion and
deception. We have come to understand that this is what power is and how
it is effective. As a result we put up with this model of power and
sanction it, even though it often causes harm.
If would like to learn more about asking great questions, my new book 'Purple Monkeys' A Leader's Practical Guide To Unleashing The Power Of Questions To Deliver Great Results' will be available shortly. For More information go to my website www.pmpgenesis.net or simply click the HOME button on the right.
If would like to learn more about asking great questions, my new book 'Purple Monkeys' A Leader's Practical Guide To Unleashing The Power Of Questions To Deliver Great Results' will be available shortly. For More information go to my website www.pmpgenesis.net or simply click the HOME button on the right.
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